Last updated: 18 October 2026
These Desert Safari Dunes terms and conditions apply to all bookings made with Desert Safari Dunes ("we", "us", "our") through our website, WhatsApp, phone, email or partners. By making a booking, you agree to these terms. Please read them carefully.
1. Bookings
- A booking is confirmed only when you receive a confirmation from us by WhatsApp or email.
- Please check that all details in your confirmation are correct, including names, date, number of guests and pickup location.
- The person making the booking is responsible for all guests in their group and for sharing these terms with them.
2. Prices and Payment
- All prices are in UAE Dirhams (AED) and include VAT unless stated otherwise.
- Prices may change without notice, but confirmed bookings will be honoured at the agreed price.
- Payment methods and any deposit requirement are confirmed when you book.
- Additional services added on the day, such as quad biking, dune buggies, extra drinks or photos, must be paid separately.
3. Cancellations and Changes
Cancellations, date changes and refunds are handled according to our Cancellation & Refund Policy, which forms part of these terms.
4. Pickup and Timings
- Pickup times are approximate and may vary due to traffic and the number of pickups.
- Please be ready at the pickup point 10 minutes before the stated time.
- If you are not at the pickup point within 15 minutes of the confirmed time and we cannot reach you, the booking will be treated as a no-show and no refund will be given.
- Tour timings may change with the season, sunset times and weather.
5. Health and Safety
- Dune bashing, quad biking, dune buggies, sandboarding and camel riding involve physical activity and some risk.
- These activities are not recommended for pregnant women, people with back, neck or heart conditions, recent surgery or other medical conditions, or infants. Guests must inform us of any medical condition when booking.
- Guests must follow all instructions from our drivers, marshals and staff at all times.
- Seatbelts and helmets (where provided) must be worn.
- We may refuse participation to anyone who appears to be under the influence of alcohol or drugs, or whose behaviour puts themselves or others at risk, with no refund.
6. Quad Bikes and Dune Buggies
- Riders and drivers must meet our age and licence requirements, which are stated on each activity page.
- Guests are responsible for riding safely and following the marshal's instructions.
- Guests may be held responsible for damage to vehicles caused by reckless use or failure to follow instructions.
7. Weather and Changes by Us
We may change, delay or cancel a tour for safety reasons, including sandstorms, heavy rain, extreme heat or government instructions. In that case, we will offer a new date or a full refund.
8. Liability
- We take every reasonable care to keep you safe. However, to the extent permitted by UAE law, we are not liable for injury, loss or damage caused by your failure to follow instructions, your own actions, undisclosed medical conditions or events beyond our control.
- We are not responsible for loss of or damage to personal belongings. Please keep valuables secure.
- We recommend that all guests have suitable travel insurance.
9. Conduct and Cultural Respect
Guests are asked to respect local customs, other guests, our staff and the desert environment. Littering, harassment or offensive behaviour will not be tolerated.
10. Photos and Videos
We may take photos or videos during tours for marketing. If you do not want to appear in them, please tell our team on the day.
11. Children
Children must be accompanied and supervised by a responsible adult at all times.
12. Complaints
If something isn't right, please tell our team during the tour so we can try to fix it straight away. You can also email booking@desertsafaridunes.com within 7 days of your tour.
13. Governing Law
These terms are governed by the laws of the United Arab Emirates and the Emirate of Abu Dhabi.
14. Contact
- Email: booking@desertsafaridunes.com
- Phone / WhatsApp: +971 50 930 0406